Job Description
Join Urban Retail Group's dynamic team as a Customer Experience Specialist in the heart of New York! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy flexible scheduling, competitive benefits, and growth opportunities in one of the world's most vibrant cities. Whether you're a student, career changer, or experienced professional, we offer the perfect work-life balance with part-time roles that can evolve into full-time positions.
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Resolve inquiries efficiently while maintaining brand standards
- Process transactions accurately using POS systems
- Collaborate with cross-functional teams to enhance customer journeys
- Contribute to inventory management and visual merchandising
- Train on new products and seasonal promotions
- Collect and report customer feedback for service improvements
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Strong communication and problem-solving skills
- Proficiency with technology and point-of-sale systems
- Ability to work flexible hours including weekends
- Detail-oriented with cash handling accuracy
- Positive attitude and team player mentality
- Legal authorization to work in the United States