Job Description
Join our dynamic team as a Customer Experience Specialist at Urban Retail Group, where we redefine luxury retail in the heart of Manhattan. This role offers flexible scheduling options including part-time and full-time positions, perfect for students or professionals seeking work-life balance. You'll be the face of our premium brand, delivering exceptional service to discerning clients while building lasting relationships in our flagship Fifth Avenue location.
We provide comprehensive training, competitive hourly rates, and opportunities for career advancement within our rapidly growing retail empire. Enjoy a modern, inclusive work environment with employee discounts and performance bonuses.
Responsibilities
- Deliver personalized customer service through consultative selling techniques
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory control and visual merchandising standards
- Resolve customer inquiries with professionalism and solution-oriented approaches
- Collaborate with team to achieve daily sales targets and KPIs
- Maintain pristine store appearance and product presentation
- Participate in product knowledge sessions and brand training initiatives
Qualifications
- 1+ years retail or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Proficiency in retail technology and point-of-sale systems
- Strong attention to detail and organizational abilities
- Valid work authorization in the United States
- Passion for premium brands and luxury retail trends
- Ability to stand for extended periods and lift up to 25 lbs