Job Description
Join Austin's fastest-growing tech support team and transform how businesses interact with their clients! At Apex Solutions Group, we're seeking passionate Customer Experience Specialists to deliver world-class support while building rewarding careers in our vibrant downtown workspace. Enjoy competitive benefits, flexible scheduling options, and opportunities for professional growth in a company that values innovation and work-life balance. Why Austin? Our city's booming tech scene and dynamic culture create the perfect backdrop for your career journey. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to stay current with industry trends
- Support weekend and evening shifts as needed (flexible scheduling available)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or technical support role
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Basic technical knowledge of Windows/macOS systems
- Customer-focused mindset with attention to detail
- Flexibility to work various shifts including weekends