Job Description
Join our dynamic team at Urban Retail Group as a Customer Experience Specialist in vibrant Oakland! We're seeking passionate individuals to deliver exceptional service across our retail locations. This flexible role offers part-time hours with competitive compensation and growth opportunities. Ideal for students, career changers, or those seeking work-life balance. Enjoy our collaborative culture, employee discounts, and the chance to make a real impact in your community.
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Resolve inquiries efficiently using CRM systems and product knowledge
- Process transactions and maintain accurate inventory records
- Collaborate with team to optimize store operations and merchandising
- Contribute to positive store environment through visual standards
- Support loss prevention and security protocols
- Participate in training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency with POS systems and digital communication tools
- Strong problem-solving and conflict resolution abilities
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license (for store transfers)
- Basic math and data entry proficiency